> ## Documentation Index > Fetch the complete documentation index at: https://docs.outzen.ai/llms.txt > Use this file to discover all available pages before exploring further. # Sender accounts > The LinkedIn, email, and WhatsApp accounts Guhan sends from, how many you can connect, and what the status badges mean. **A sender account is one of your own accounts (LinkedIn, Gmail, Outlook, or WhatsApp) that Guhan sends from as you.** Guhan never sends from a Guhan address. The prospect sees you. You connect an account once and Guhan sends from it within safe limits. > [!NOTE] > > Sender accounts are only for sending. Finding prospects never uses your personal accounts. If you only want to see the prospects Guhan finds, you do not need to connect a sender at all. ## Channels you can connect > [card] [LinkedIn](https://docs.outzen.ai/get-started/sender-accounts/connect-linkedin.md) > > Invites, messages, comments, reactions, and profile views. Sign in with email and password, or with a session cookie. > [card] [Email](https://docs.outzen.ai/get-started/sender-accounts/connect-email.md) > > Gmail or Outlook. Sends email and brings replies back. > [card] [WhatsApp](https://docs.outzen.ai/get-started/sender-accounts/connect-whatsapp.md) > > Sends messages and can also let you chat with Guhan from your phone. ## How many senders you can connect Your sender limit is the number of licenses on your workspace plus any extra-sender add-ons. Each license includes one sender of any channel, and each add-on adds one more. The Connect dialog shows where you stand, for example "1 of 2 senders used". If you are at the limit, connecting is blocked until you add a license or an add-on. See [Plans and credits](https://docs.outzen.ai/workspace-settings/plans-and-credits.md). A sender counts against the limit once it is connected, including when it needs reconnecting. A connection that never finishes does not count. ![Add sender shows how many of your senders are used, here 2 of 3 with 3 licenses](https://mintcdn.com/outzen/qi8TKfM9RRqmU7-c/images/sa-dialog-usage.png?fit=max\&auto=format\&n=qi8TKfM9RRqmU7-c\&q=85\&s=1563b8c092b37af56af717ef4f321f01) Add sender shows how many of your senders are used, here 2 of 3 with 3 licenses ## Connect one Settings, Sender accounts, then **Add sender**. You can also connect from your own profile under Sender accounts. Pick a channel and Guhan opens the provider's own sign-in page in a new tab (or a QR code for WhatsApp). Guhan never sees your password. Workspace admins can connect a sender on behalf of a teammate and choose the owner. ![Open Workspace settings from the sidebar, then Sender accounts. Add sender is at the top right](https://mintcdn.com/outzen/qi8TKfM9RRqmU7-c/images/sa-page.png?fit=max\&auto=format\&n=qi8TKfM9RRqmU7-c\&q=85\&s=863cf271458a888c1dbf6f593ea80bf8) Open Workspace settings from the sidebar, then Sender accounts. Add sender is at the top right ![Add sender: choose LinkedIn, Email (Gmail or Outlook) or WhatsApp, then Continue authentication](https://mintcdn.com/outzen/qi8TKfM9RRqmU7-c/images/sa-dialog-providers.png?fit=max\&auto=format\&n=qi8TKfM9RRqmU7-c\&q=85\&s=c0385d73ede8e36f8e93ef18d84fe8fa) Add sender: choose LinkedIn, Email (Gmail or Outlook) or WhatsApp, then Continue authentication ## Sender status | Badge | What it means | What to do | | - | - | - | | *No badge* | Connected and sending normally. | Nothing. | | **Connecting** | Sign-in is in progress. | Finish the sign-in in the other tab. | | **Re-authorize** | The provider needs you to sign in again, for example after a password change. | Open the account's menu and choose **Re-authorize**. | | **Reconnect needed** | The account was disconnected or removed on the provider's side while campaigns still depend on it. | Open the account and choose **Reconnect**. | | **Rate-limited** or **Suspended** | The provider has restricted the account. | Check the account on the provider's own site. Guhan pauses sending from it. | | **Paused**, **Error**, **Disconnected** | The account is not usable right now. | Reconnect it. | | **Hibernated** | Your workspace was read-only for a week or more, so Guhan released the connection. Your campaigns and history are kept. | Choose **Reactivate** once the workspace is active again. | When an account is broken, a banner appears at the top of the app. Sending from it stops until you fix it, and queued steps wait. New prospects keep waiting for a working sender. ## Limits, windows, and pacing Every sender has daily and weekly limits and a sending window. Guhan checks them before every send and reschedules anything that would go over. They are explained once, in [Sending safety](https://docs.outzen.ai/campaigns/sending-safety.md), including default numbers. To change a sender's limits or its sending schedule, open the account's settings from Settings, Sender accounts. ![Each sender shows what it has sent today against its daily limit](https://mintcdn.com/outzen/qi8TKfM9RRqmU7-c/images/sa-limits.png?fit=max\&auto=format\&n=qi8TKfM9RRqmU7-c\&q=85\&s=a69259531f33d371bcb6fac2932d3dad) Each sender shows what it has sent today against its daily limit ![A sender's settings: the daily limit and the sending schedule](https://mintcdn.com/outzen/qi8TKfM9RRqmU7-c/images/sa-configure.png?fit=max\&auto=format\&n=qi8TKfM9RRqmU7-c\&q=85\&s=96455e634920e5843544393c53707c31) A sender's settings: the daily limit and the sending schedule ## Several senders in one campaign A campaign can use more than one sender per channel. Guhan spreads the work across them, and once a prospect has been contacted from a sender, later steps for that prospect keep using the same sender. Pick senders on the campaign's start step. See [Build a campaign](https://docs.outzen.ai/campaigns/build-a-campaign.md). ## Disconnecting Use the account's menu, **Disconnect**. If active campaigns still use the sender, it is marked **Reconnect needed** instead of being removed, so those campaigns keep their place and you can reconnect or swap in another sender. Past conversations stay in your Inbox. ![A sender's menu: Configure or Disconnect](https://mintcdn.com/outzen/qi8TKfM9RRqmU7-c/images/sa-menu.png?fit=max\&auto=format\&n=qi8TKfM9RRqmU7-c\&q=85\&s=35a1ba74725f2c906be079f99bca6b58) A sender's menu: Configure or Disconnect ## If something's off > [accordion] Connect is blocked with a limit message > > You are at your sender limit. Add a license or an extra-sender add-on under Settings, Billing. > [accordion] A banner says a sender needs attention > > Click it, or go to Settings, Sender accounts and use the action on the affected row. > [accordion] I connected the wrong person's account > > Disconnect it and connect the right one. Admins can also change a sender's owner from its settings. ## Related > [card] [Sending safety](https://docs.outzen.ai/campaigns/sending-safety.md) > > Limits, windows, and pacing. > [card] [Plans and credits](https://docs.outzen.ai/workspace-settings/plans-and-credits.md) > > Licenses and extra senders. > [card] [Roles and permissions](https://docs.outzen.ai/workspace-settings/roles-and-permissions.md) > > Who can connect senders. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.